EGYPT HOLIDAYS

Hello

Compliments of the season to you too!  Mariana said you phoned the day after we got back, thank you for that.

As Mariana told you, we had a fantastic trip. It will remain fond memories in our hearts for ever and a day, and I’d be delighted to give some feedback to Azure Travel.

Besides the fact that Egypt in itself is of course a fantastic place to visit, especially if it’s one’s first visit, the single biggest reason why it was such an unforgettable experience for us, was the way Sanabel Tours and its staff handled our tour. I travel extensively internationally because of the work I do, and I've come across many travel agents and tour operators in my lifetime, but I have never before come across such professional, dedicated, caring, knowledgeble and friendly people as everyone at Sanabel!

From the moment that Mr Mahmoud Bayoumi, the General Manager whom I'm copying on this, personally picked us up late one night at the airport, through to each and every place we went and experience we had, we were treated like kings and simply could not have wished for better! Here’s why I say this:

One would expect that the individual tour guides in the various places we went, would all have different approaches to the people they show around, have different levels of knowledge, etc.  The outstanding feature about all the guides assigned to us, were that they all had the right personalities in terms of friendliness, everyone’s English was outstanding, they were all extremely knowlegeable, they all had the absolutely right attitude towards client service and, above all else, they did not simply provide information but they made the whole experience and the history come alive for us!

* One thing I’m personally a stickler for, is timeousness and accuracy – not once was anybody a minute late for a pickup, not once was there an understanding that wasn’t honoured.  Everywhere it was clear that things have been arranged accurately long before we even got there – we never had a moment’s worry or tension or stress on us.

* The same applied to the transport we were given – everywhere it was brand new, clean and tidy Toyota kombies, just for the 4 of us - which was fantastic for the family experience it gave us.  I even noticed a couple of times that the vehicles got washed between a late night drop-off and the next morning’s pick-up!  And the drivers were suberbly capable – I was conscious of the fact that we had our entire family in one vehicle, but not once did we have any reason whatsoever to feel nervous about anybody’s driving.

* All accommodation was 100% acceptable, to expectation and in line with what we asked for.

* The typical tourist “problems” we had (luggage left behind by the airline, no-one in Egypt wanting to change SA Rands, my son forgetting his laptop on the nile cruiser, my wife misplacing the expensive big papyrus she bought, etc, etc) were taken out of our hands and calmly and efficiently solved for us – it was unbelievable!

* And aside from the pre-arranged tours and visits, none of our last minute special requests were ever too much trouble or too difficult to arrange, my wife and I remarked to each other how this was “ exceptional customer service in action!”

As you'll deduct from the above, we are very satisfied customers. If my feedback is all positive, then it is simply because I do not have anything to be critical about!  Mariana and I are already starting to make plans to return there in a year or more’s time, and then I’d for sure want to have the same people in charge of our itineraries.  In the meantime, I can only repeat our sincere thanks to all concerned, especially Mahmoud Bayoumi and the people at Sanabel Tours. The next time you have prospective first-time visitors to Egypt who could benefit from a chat about what to do, experience and expect over there, please feel absolutely free to give my phone number to them!

With kind regards,
Blackie van Niekerk.

EGYPT HOLIDAYS

I would once again like to thank both yourself and Mahmood for the wonderful visit to your country. Our experience was made more pleasant by your exceptional organisation. I even telephone my agent to express our satisfaction with your service and planning.

I hope that the almighty will grant you and your entire family barakat in your endeavours.

I wish you all the success in the future.

Salaams,

Your faithfully
Rasheed Bhayat and Family.

EGYPT HOLIDAYS

Hi Johanna,

I must add that the Sanabel Tours people were also fantastic – both Mehmood and Tarek took a personal interest in our requirements and ensured that everything met or exceeded our expectations.

I believe that you guys make a winning team for tours to Egypt and as Nisha has said, we will continue to recommend Azure Travel to anyone wishing to visit Egypt.

Regards - Satha

EGYPT HOLIDAYS

Dear Johanna,

Just wanted to write and let you know what a wonderful time we had on our trip in Dec 2009 to Egypt.

Your planning and attention to detail was great as everything went according to the itinerary. We had a personal tour guide for the whole trip and that was really amazing.

Since we traveled with our two girls   aged 6 and 9 and we were initially concerned that Egypt might be a bit too much for them, but this was not so the tour guides made sure that our kid’s needs were taken care of even to the extent of transporting us in a vehicle decorated in the colour pink!

On the excursions the tour guides were very mindful of the kids and explained complex Egyptology to them in a fun-childlike manner. Our kids had a ball and learned a lot.

The Cairo hotel was fabulous, apart from the fabulous service, it had a fancy jungle gym and the kids loved this.

The Nile Cruise ship was something else, it really was a 4 star floating hotel. Once again their services excelled in catering for our needs.

We travel a lot hence our expectations are very high, this trip certainly exceeded our expectations and for the price we paid, we really received value for money and had a fantastic holiday.

I have already recommended this tour to all of our colleagues, friends and family.

Thank you for all your efforts, it was much appreciated!

THE PILLAY FAMILY

Johannesburg.

Firstly any reservation that i had with dealing company from JHB when i was based in cape town was put to rest immediately when i started dealing with Johanna, her efficiency, knowledge and helpfulness was fantastic and Azure travel prices where one of the most competitive packages, so much for "comfy" our surprise was 5 STAR all the way....

From the moment we arrived and were met by their representative we where nurtured and taken care of from being checked into our accommodation to being seen off at the station and airport.

The guides where superb, transfers reliable and friendly and nothing was too much effort, we felt like royalty, every facet was taken care of.

I highly recommend Azure travel, who i will always use for future travel, for their efficiency, knowledge, value and service as well as the 5 star treatment given, allowed for the most amazing trip that will be treasured always.

With appreciation and thanks

Karin Greenberg